FAQ

How do I adjust my JanSport backpack?

Adjusting Straps: Adjust the shoulder straps of your backpack to ensure a comfortable fit; the easiest way to do this is pull down and back on the webbing at the bottom of the strap. The backpack should fit snugly against your back without sagging or pulling on your shoulders.

Hip Belt: If your pack features a hip belt, ensure it is fastened correctly to distribute the weight evenly across your hips and reduce any strain on your back and shoulders. Ideally the hip belt should sit centered on your iliac crest, these are the top of your hip bones that are the most prominent at your sides. Another way to ensure your hip belt is fitted correctly is to position it so that the buckle is over your belly button.

Sternum Straps: Some packs feature sternum straps. These are mounted around the center of the shoulder straps and go across your chest to help stabilize and distribute the load more evenly. After you get the shoulder strap length adjusted comfortably, position the sternum straps across your chest, ideally just below your clavicle but placement can be personal preference. Be careful not to overtighten or it could interfere with your breathing.

How to Clean a JanSport Backpack?

Our backpacks are hand wash only. You can spot clean with a damp cloth or hand wash and then air or line dry. Please do not use detergent or bleach. Use our tips and tricks to learn how to clean a JanSport backpack.

When does JanSport restock?

JanSport does our best to restock products in a timely manner, however we cannot guarantee restocks.

How much weight can a JanSport backpack hold?

Every JanSport backpack differs. In general, your backpack should hold between 10% to 20% of your body weight, with a maximum weight of 40lbs. For example, if you weigh 150 pounds, your backpack should not exceed 15 to 30 pounds.

It’s important to note that carrying a backpack that is too heavy can cause discomfort, pain, or even injury, especially if you carry it for an extended period. To avoid any issues, make sure to pack your backpack wisely, prioritize the essential items, and distribute the weight evenly. Also, consider using a backpack with a hip belt to help distribute the weight more evenly and reduce any strain on your back and shoulders.

Overall, it’s always better to avoid carrying a backpack that is too heavy for your body. Listen to your body and take breaks if needed and consider using a rolling backpack or asking for help if your backpack becomes too heavy to carry.

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